Ilara Hotels and Spa Elevates Indian Hospitality with Personalised Luxury

Chennai, India,September 4, 2024: Ilara Hotels and Spa has become known for providing personalised care and its luxurious living aesthetics. This hotel chain, founded in 2012 by Bivan Choudhury and his wife, Goshmi Seth, has established a name by providing a distinctive fusion of luxury and cultural authenticity across its 17 properties nationwide.

Bivan, drawing from his extensive industry experience, saw a need for hotels that could provide premium amenities without sacrificing the warmth of personalised interactions. “The inspiration for founding Ilara Hotels and Spa came from a passion for hospitality and a desire to create serene, luxurious environments that offer our guests unparalleled comfort and relaxation,” he shares.

Ilara’s intent to bring regional culture into each property is what makes it special. Every element, including the food and architecture, has been thoughtfully designed to reflect the essence of its location. Goshmi elaborates, “Each Ilara property is designed to reflect its local culture and community. We work closely with local artisans and businesses to infuse authenticity into our guest experience.”

The Ilara team continued to thrive throughout the company’s remarkable growth. Bivan emphasises, “By empowering my team and creating a supportive environment, we align personal growth with the company’s objectives.” This philosophy has fostered a culture of innovation and excellence that permeates every level of service.

The team, which is overseen by Bivan and Goshmi, consists of seasoned experts from a range of fields, such as marketing, operations, finance, and culinary arts. Rahul Kaushal, Director of Operations; Chandrasekhar, CFO; Ashok, Senior Manager of Operations; Heads of Operations Raja Mohammed and Samson; Head of Marketing Chakradhar; and Head of Food and Beverages Clayton Carter are among the important team members.

An essential component of Ilara’s operations is technology. The brand uses creative approaches to improve the guest experience, from easy check-ins to customised room settings. With a hint at upcoming developments, Bivan says, “We’re particularly excited about the possibilities of AI and IoT in personalising guest interactions even further.”

Ilara pays close attention to sustainability in addition to luxury. “We are committed to sustainable practices by using eco-friendly materials, reducing waste, and investing in renewable energy sources,” says Bivan. This forward-thinking approach minimises the negative effects on the environment and resonates with the growing eco-conscious traveller segment.

As Ilara looks to the future, expansion is on the horizon. Plans are underway to establish a presence in all major metropolitan cities across India, further cementing its status as a luxury brand. However, growth isn’t just about numbers for Ilara. Goshmi notes, “We’re preparing by investing in smart technology and enhancing our sustainable practices to meet guest expectations.”

Ilara Hotels and Spa has garnered prestigious national and international recognition, including the National Fame Awards, International Excellence Awards, India Business Awards, and Asian Iconic Awards. The journey to this level of success hasn't been without its challenges. “One of the biggest challenges was finding the right balance between luxury and sustainability,” Bivan admits. However, these hurdles have only strengthened the brand’s resolve to innovate and improve.

For aspiring entrepreneurs in the hospitality sector, Bivan offers this advice: “Be genuinely passionate about what you do and remain resilient. The hospitality industry can be demanding, but a strong vision and adaptability can help you overcome challenges.”

Ilara Hotels and Spa is a tribute to what can be achieved with vision, hard work, and a sincere commitment to guest happiness. In an industry where excellence is the norm, Ilara has set new benchmarks, promising a bright future for Indian hospitality. Now, Ilara is also eyeing hotels in all towns and cities, focusing on management consulting and franchising opportunities with existing hotels.

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